Terms of use

Subscription price, AI allowance, renewal, cancellation and consumer rights.

Version: 23 October 2026. Terms for Full access to LiraProtect. Purchasing is available only when the website lets you open checkout; viewing these terms does not activate a subscription.

1. Service and owner

The owner is identified in /aviso-legal. Billing, support and complaints: maryalejandrasanchezg@gmail.com. LiraProtect provides AI guidance about the home, its materials, objects, protective traditions and possible improvements. Read /privacidad and /aviso-ia alongside these terms.

2. Accounts and free guidance

The service is for adults. When AI is available, you can use three free messages per account or temporary session and generate one mini report based on the conversation. Opening a new conversation does not reset this limit. Continuing afterwards requires a current paid subscription. Guest access expires after 24 hours; valid temporary data can be adopted when signing in from the same session. Keep your account details accurate and your credentials private.

3. Subscription scope

Full access includes conversations with Lira, learning about home protection, photo analysis, personalised guidance, history and reports based on conversations. My home lets you read reports and view or download PDFs. There is no fixed report count, but generation needs sufficient AI allowance. Human consultations, visits, building work, task tracking and automatic access to unpublished Atlases or other content are not included.

4. Final price and renewal

The final price is EUR 9.90 per month, including applicable taxes. The subscription renews automatically each month until cancelled. Stripe processes the initial payment and renewals; the amount and billing interval are shown before confirmation. AI usage does not add a surcharge to the monthly price: new queries and reports pause when the allowance runs out. Previous contracts keep their terms and are not automatically migrated to this offer.

5. AI allowance and availability

Conversations and reports share a maximum EUR 5 AI allowance per user per calendar month. Usage is not unlimited and no particular number of queries or reports is guaranteed. The allowance resets on the first day at 00:00 UTC, independently of your subscription billing date. It does not roll over and is not withdrawable money. Consumption depends on queries, images, responses and web searches performed. The allowance uses configured AI prices and a conservative internal dollar-to-euro conversion; it includes pending reservations and is not a cash deposit or a real-time currency quotation. Requests that have used AI may consume allowance even if not completed or their response is not received. When exhausted, new queries and reports pause until renewal; saved reports remain accessible. Security and availability controls also apply. Contact support about incidents.

6. Purchase, activation and billing

An account is required. Before opening Stripe, you see the price, limits and terms for acceptance. You review and confirm payment in Stripe. Access activates only after the server receives and verifies payment confirmation; the return URL alone is not proof of payment. You can continue the original conversation and manage your subscription from My profile. The Stripe portal lets you view available billing documents and update payment details. To request an invoice, correct billing details or obtain a copy of these terms, email maryalejandrasanchezg@gmail.com with your account email and transaction reference if available; never send full card details. A displayed test-mode notice means no real charges and no real card should be used.

7. Cancellation and paid access

Use Manage or cancel my subscription in My profile. The Stripe portal must allow cancelling the next renewal at the end of the paid period. Check its effective date and status after submitting. If access or cancellation fails, email maryalejandrasanchezg@gmail.com. Cancelling future renewals and requesting a refund are separate actions. Failed renewals do not extend paid access. Ending a subscription does not automatically delete history or reports; existing reports remain readable and downloadable while you retain account access. New queries require allowance and current access.

8. Withdrawal, refunds and complaints

Consumers entering a distance contract generally have 14 calendar days from conclusion to exercise the applicable statutory withdrawal right. These terms and the acceptance checkbox do not automatically waive this right when you start using Lira. No additional voluntary returns or refunds policy is offered; refunds required by law, including applicable withdrawal, incorrect-charge and non-conformity rights, are preserved. Use My profile → My subscription documents → Withdraw from my contract and confirm submission to record your decision electronically. An immediate dated receipt is available for download and service email delivery is attempted. Recording the request does not itself execute or prove a refund; the owner must process it within legal deadlines. You may also send an unequivocal withdrawal statement to maryalejandrasanchezg@gmail.com identifying your name, account email, subscription and purchase date. You may use this optional model: “I withdraw from my LiraProtect subscription contract, concluded on [date]. Name: [name]. Account email: [email]. Address: [address]. Notice date: [date].” Only information needed to identify the transaction will be requested. Applicable refunds are handled through customer support, not an automatic website button, within the legal deadline; withdrawal refunds are generally due within 14 calendar days of notice, using the same payment method unless expressly agreed otherwise and without refund fees. You may also report incorrect charges, lack of access or non-conformity. All mandatory remedies and consumer rights remain; cancelling renewal does not remove them.

9. Your content, photos and retention

Only submit files you own or are authorised to use. Avoid third-party personal data, minors, documents, health information and unnecessary confidential material. You retain applicable rights and authorise processing for requested functions, not advertising. Photos and conversations are protected by account or session access controls. Read /privacidad for providers, retention and deletion. Delete content or close your account from My profile. Keep originals and export important reports: perpetual or unlimited storage is not promised.

10. Guidance limitations

AI can be wrong. Responses depend on visible information, context and sources; they are not inspections, expert reports, safety certifications, medical diagnoses or building projects. Cultural traditions and symbols are not presented as proven physical protection. Check dimensions, budget, permissions and personal needs. Do not undertake structural, electrical, gas or safety work based only on an automated answer; consult qualified professionals. Wellbeing, protection, savings and particular results are not guaranteed.

11. Incidents, changes and rights

Email maryalejandrasanchezg@gmail.com about access, payment or service incidents. Maintenance, failures and availability limits may interrupt service without removing applicable consumer rights. Access may be proportionately restricted for abuse, unlawful use or bypassing controls. Material contractual changes will be communicated before imposing new obligations where required. Applicable Spanish and European law applies without removing mandatory protections or venue rights in your place of residence. No term excludes mandatory liability or non-waivable rights.

Reports and manual updates Reports summarise the saved conversation, its important points, suggestions and reasons. Select Generate report to create one, or Update report in My home to include later messages. Continuing the conversation does not update it automatically. Generation and updates require sufficient AI allowance under the shared limit described above.

Contract copy and confirmation For new purchases the exact accepted terms, date, language and fingerprint are archived. After verified payment the contract and confirmation can be downloaded from My profile → My subscription documents, and service email delivery is attempted. If delivery is unconfirmed the interface indicates this and the download remains available. Past acceptances are not recreated retroactively.